ACD Connect offers part-time positions for seasoned customer service representatives, processing calls from home for non-profit organizations.
We employ applicants with exemplary etiquette, communication, language proficiency, friendliness and optimism.
We are specifically looking for self-motivated representatives who have the ability to demonstrate empathy and gratitude with each caller while maintaining a professional manner in a team environment.
Employees are scheduled 25-29 hours per week, and up to 36 hours depending on our client's needs during peak seasons.
Assigned hours will fall within the Call Center Hours of Operation: Monday through Friday 8am to 8pm EST, and Saturday 10am to 5pm EST.
Assigned shifts of 4 - 7 hours are established on a monthly basis.
Flexibility and reliability is required as schedules may occasionally change with little notice.
Colorado / Florida / Georgia / Illinois / Indiana /
Iowa / Kansas / Missouri / Nevada / North Carolina /
Ohio / Oregon / South Carolina / Texas / Utah /
Virginia / Washington / Wisconsin /
High school diploma or equivalent
Experience with spreadsheets (Excel or Google Docs)
Knowledge of customer service principles and practices
Experience in a call center or customer service environment
Knowledge of administration and clerical processes
Active Antivirus and Malware Software
Home office free of background noise and distractions
Minimum equipment requirements
Windows 7 or higher w/2 GB RAM or Internet Explorer 10 or higher
Private, hardwired internet connection and phone line (landline or qualified VoIP service, free of all features)
Noise cancelling headsets with mute function hardwired to phone and computer